Logistical Details

DELIVERY & PICKUP

Delivery Areas

Garden of Eva is happy to deliver to any location within the greater northern Lake County, southern Kenosha County, and McHenry County areas, including but not limited to Lake Villa, Lindenhurst, Antioch, Round Lake, Grayslake, Gurnee, Fox Lake, Spring Grove, McHenry, Mundelein, Libertyville, Wadsworth, Trevor, Bristol, Pleasant Prairie, and Kenosha.

Need a delivery outside of these areas? Give us a call, send us an email, or submit a contact request HERE. If we can't deliver, we are happy to offer up recommendations of other florists that may cater to your desired location.

Delivery Schedule

Specific delivery times are never guaranteed, but will be made on the date of your choosing, within the following timeframes:

Wednesdays, between 2pm - 4pm

Thursdays, between 12pm - 4pm

Fridays, between 12pm - 4pm

Saturdays, between 11am - 3pm

Pickup Schedule

Orders scheduled for pickup may be during our regular store hours, within the following timeframes:

Wednesdays, 12am - 2pm

Thursdays, 10am - 4pm

Fridays, 10am - 4pm

Saturdays, 10am - 1pm

You will receive a confirmation email once your order is ready for pickup.

Unanticipated Circumstances

If there is an unforeseen delay, or inability to fulfill your order within the scheduled timeframe, you will be notified immediately. Should any delay or unsuccessful pickup/delivery be caused by factors of our own doing (i.e. logistical errors, staffing issues, vehicle trouble, etc.), we will make every effort to work with you on a mutually-satisfactory resolution - which may include, but not be limited to, a rescheduled pickup/delivery, credit to your account, or a full refund. Please keep in mind that Garden of Eva is owned and operated by one human, with a small staff of individuals that are also human... mistakes happen!

Should any delay or unsuccessful pickup/delivery be caused by inclement weather, catastrophic or natural disasters, environmental hazard, or any other *crazy* situation, you will be notified immediately to discuss a mutually satisfactory resolution. When personal safety is a concern, Garden of Eva reserves the right to make logistical changes to any and all scheduled pickups and deliveries.

Lastly, for any delay or unsuccessful pickup/delivery that occurs due to factors entirely outside of our control, refunds, replacements, or rescheduled pickups/deliveries may not be a possibility. Said factors may include, but are not limited to, order cancellation within 24 hours of pickup/delivery, recipient's refusal to accept the delivery, incorrect delivery / address information, attempt to pickup outside of store hours. If we do our part, we expect that you'll do yours!

Unattended Delivery Terms (no one's home!)

We understand that recipients may not always be available at the time of delivery. When possible, we will text or call the recipient prior to delivery to confirm whether someone will be home and, when our schedule allows, we will do our best to coordinate delivery around their availability.

If we are unable to reach the recipient, we may attempt delivery and leave the arrangement in a safe location at the delivery address only when weather conditions are appropriate for the flowers or plants to remain outdoors temporarily. Fresh floral arrangements will never be left outside when temperatures are above 74°F or below 40°F, or during heavy rain, snow, storms, or other inclement weather that could damage the arrangement.

If weather conditions are not suitable for an unattended delivery, we will contact the recipient and leave a message requesting that they call us to arrange a specific delivery time when someone will be available to receive the order.

Customers may request that an order be left at the door or another designated location; however, we reserve the right to decline unattended delivery when weather or other conditions could compromise the quality, safety, or integrity of the order. We cannot be responsible for damage to an arrangement that occurs after it has been left in an appropriate location at the recipient's request.