Terms & Conditions
PRODUCT QUALITY | RETURNS AND CANCELLATIONS
Design Expectations
Every floral arrangement we create - no matter how big or small, nor the occasion - is custom-designed and entirely designer's choice. Although we are happy to consider special requests, including specific colors, florals, design, or vase/vessel style, we will almost never identically replicate any other floral work - whether it's our own design or shared via inspiration images. Some exceptions may apply, however, so don't hesitate to ask if you need something super specific!
Floral Quality, Selection & Availability
Larkspur & Leo and Garden of Eva has a long-standing history of selecting and purchasing from a select few, trusted wholesale floral suppliers, proven to deliver only superior products. However, living florals are perishable, and therefore never perfect, so sometimes we find a few duds. It is our guarantee that those duds will NEVER make it into any of our floral arrangements, and any/every substitution, of the same or higher value, will be made when those florals don't meet our high standards.
Floral composition is highly dependent on seasonality, availability, and - quite frankly - whether or not we love it enough to "play with" that week! If there is a need for a specific floral variety, color scheme, or vase/vessel style, be sure to place your order at least one week in advance. Same day, or same week, availability on specific products is not guaranteed.
Artistic Subjectivity
Every arrangement created is custom-designed by our floral designers. The photos shown on each product page are only to be considered as examples of our floral aesthetic. Given that floral design is an art form, and completely subjective, Garden of Eva will not issue refunds or replacements based on a customer's personal opinion, or dissatisfaction, of the overall design style they receive. It is the responsibility of the buyer to select a floral designer, or flower shop, that best suits their, or the recipient's, artistic taste.
Returns, Refunds, and Replacements
Like food, flowers and plants are perishable, and will require proper care and control to maintain their integrity. Therefore, returns are not typically a possibility. If there is an issue regarding floral quality, either the buyer or the recipient must contact Garden of Eva within 24 hours of pickup or delivery in order to be considered for a refund, account credit, or a replacement.
That said, we always want to hear from you if something isn't right — whether it's a quality concern, an issue with your order, or simply something that didn't meet your expectations. Even if more than 24 hours have passed, please don't hesitate to reach out. While we may not be able to offer a refund, credit, or replacement outside of the 24-hour window, we want the opportunity to understand what happened, address your concerns when possible, and use your feedback to continually improve our products and service.
Order Cancellations
Floral order cancellations may only be made at a minimum of 24 hours prior to pickup or delivery. If a cancellation is requested within 24 hours of pickup or delivery, or after the order has been fulfilled, a refund will not be granted. Certain exceptions may apply, however, so don't hesitate to contact us immediately to discuss further.